Privacy Policy

We are committed to protecting your privacy and the information that you share while using the website - https://drmuddappa.com (“Platform”). We value the trust you place in us. That’s why, we maintain the highest security standards for securing the transactions and your information.

This privacy policy (“Privacy Policy”) specifies the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with or otherwise handled by us. This Privacy Policy does not apply to information that you provide to, or that is collected by, any third-party through the Platform, and any third-party Sites that you access or use in connection with the Platform.

Please read the Privacy Policy carefully prior to using or providing information on the Platform or availing a medical consultation through the Platform.

By accessing the Platform and by providing your personal information, you accept and agree to be bound by the terms and conditions of this privacy policy (“Privacy Policy”). This Privacy Policy (i) is an electronic record under the Information Technology Act, 2000 read with rules and regulations made thereunder and is generated by a computer system; and (ii) will not require any physical, electronic, or digital signature.

1. Collection of Information:

We collect Personal Information (defined below) from you when you access Our Platform or schedule a medical consultation through the Platform.

This Privacy Policy applies to the following information:

(i) Information You give Us: You may provide certain information to us voluntarily while scheduling a consultation, such as mobile number, email address, name, etc. We agree and acknowledge that we will collect, use, and store such details in compliance with applicable laws and this Privacy Policy.

We may ask you to provide certain additional information about yourself on a case-to-case basis. All information disclosed by you shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity / genuineness / misrepresentation / fraud / negligence of the information disclosed shall lie with us nor will we be in any way responsible to verify any information obtained from you.

The above information is collectively referred to as (“Personal Information”).

(ii) Location based information: When and if you use the Platform through your mobile, We explicitly seek permissions from you to get the required information from the device. We may receive information about your location, your Internet Protocol Address (“IP Address”), and/or your mobile device, including a unique identifier number for your device. We may use this information in accordance with Our Privacy Policy.

(iii) Non – Personal and Automatic Information: We may also collect certain non-personal information, such as Your IP Address, web request, operating system, browser type, URL, internet service provider, IP Address, aggregate user data, browser type, software and hardware attributes, pages you request, and cookie information, etc. which will not identify you specifically (“Non - Personal Information”), while you browse, access or use the Platform. We receive and store Non – Personal Information by the use of data collection devices such as “cookies” on certain pages of the Platform, in order to help and analyze our web - page flow, track user trends, measure promotional effectiveness, and promote trust and safety. We offer certain additional features on the Platform that are only available through the use of a “cookie”. We place both permanent and temporary cookies in your computer/mobile device’s storage drive.

(iv) User communications: If you choose to send or leave messages on the Platform, We will collect and store such information you provide to us. We retain this information as necessary to respond to queries, and inquires, and improve the Platform.

In general, you can browse the Platform without telling us who you are or revealing any Personal Information about yourself. In such a case, we will only collect and store the Non – Personal Information. Once you give us your Personal Information, you are not anonymous to us. Wherever possible, while providing the information to us, we indicate which fields are mandatory and which fields are optional for you. You always have the option to not provide the Personal Information to us through the Platform.

We shall be entitled to retain your Personal Information and other information for such duration as may be required for the purposes specified hereunder and will be used by us only in accordance with this Privacy Policy. You acknowledge that if we determine that any information you have provided or uploaded violates the terms of this Privacy Policy, we have the right, in our absolute discretion, to delete or destroy such information without incurring any liability to you.

You hereby agree, acknowledge and grant your consent enabling us to retain any information provided by you for our compliance under applicable laws and/ or any other guidelines/policies issued by government/ statutory authorities or any regulatory bodies in this regard.

2. Use of information:

We use the Personal Information, other information and Non-Personal Information, for the following: (i) to inform you about the medical services and procedures that are available; (ii) to schedule consultations with you; (iii) to detect, prevent and protect us from any errors, fraud and other criminal or prohibited activity on the Platform; (iv) to enforce and inform about our terms and conditions; (v) to process and fulfil your request for appointments; (vi) to contact you; and (vii) for any other purpose after obtaining your consent at the time of collection.

3. Sharing of Information:

We may disclose your information, to the extent necessary: (i) to comply with applicable laws and to respond to lawful requests and legal process, (ii) to protect our rights and property, our users, and others, and (iii) in an emergency to protect our personal safety and assets, the users, or any person. In such an event, we are in no manner responsible for informing you or seeking your approval or consent.

4. Security Precautions and Measures:

Our Platform has reasonable security measures and safeguards in place to protect your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration of the information in compliance with applicable laws.

This Privacy Policy and the security controls and practices implemented by us to protect your Personal Information shall be the reasonable security practices and procedures under section 43A of the Information Technology Act, 2000.

5. Your Consent and Changes to Privacy Policy:

Withdrawal of consent: You may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to drmuddappaplasticsurgery@gmail.com.

Changes To Our Privacy Policy: We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, by notifying You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes.

Grievance Officer:

If You have any grievance with respect to the Platform or the Services, You may write to drmuddappaplasticsurgery@gmail.com.

Questions?

Please feel free to contact me at drmuddappaplasticsurgery@gmail.com regarding any questions on the Privacy Policy.